Last Updated: 17/09/2026
Made just for you
Every Device is made to order. Production takes about 4 weeks from your Design Approval and payment. If it will take longer, we tell you straight away.
Free 3D preview before you pay
Once we have your photos, videos and measurements, we create a 3D model of your chest and design your Devices. We then send you a personal video presenting your 3D model and the Devices designed for you. This is free, and you decide whether to order only after watching it.
Fast, tracked delivery
We ship worldwide with FEDEX Priority or UPS Express. Most parcels arrive within 1–3 business days of dispatch. This is an estimate, not a guarantee; customs checks can add time.
Everything in one email
When your Device ships, you receive one email with:
- your tracking number
- your login details for our coaching and progress-tracking App, unless you have already asked for them earlier
Shipping costs
Shipping costs depend on your destination and are shown at checkout.
Customs duties and import taxes
We ship from the United Kingdom. Outside the UK, you may have to pay import VAT, customs duties and a carrier handling fee. These are not included in our prices and are payable by you; the courier may contact you for payment before delivery. Some countries have import rules for medical devices, so please check with your local customs office before ordering.
If a parcel is refused or not collected, we will arrange re-delivery at your cost. Because your Device is custom-made, we cannot refund a Device that has already been made.
Delivery address
Please check your address carefully. If a parcel is returned because the address was wrong or incomplete, we charge the cost of sending it again.
Damaged or lost parcels
The Device is your responsibility once you, or someone you nominate, receive it.
- Damaged on arrival: photograph the packaging and the Device and tell us as soon as possible, ideally within 48 hours. We repair or replace it free of charge.
- Lost in transit: if tracking shows no progress, contact us. We open a claim with the courier and, once the loss is confirmed, send a replacement free of charge.
Returns and warranty shipping
Shipping for remakes, warranty repairs and replacement parts is explained in our Return, Refund & Warranty Policy.
Questions
Email pectusconnectus@gmail.com with your order number.