Last Updated: 28/09/2025
Please read these Terms & Conditions carefully. Contact PectusConnectUs at pectusconnectus@gmail.com with any questions or concerns about these terms.
About These Terms
These Terms & Conditions govern your purchase of services and goods from PectusConnectUs (PCU), registered at 25 Hatton Lane, Northwich, Cheshire, CW8 1JY (“we,” “us,” or “our”). By ordering services or goods, you (“the Client”) agree to be bound by these terms. These terms apply to all clients, including case managers, physiotherapists, and similar healthcare professionals who use our services.
Definitions
Throughout these Terms & Conditions:
- Client: Individual purchasing services or goods for personal use, including case managers, physiotherapists, or similar healthcare professionals
- Services: Assessments, treatments, and consultations as described in your order
- Goods: Bespoke orthotic braces, pectus-related devices, and standard items sourced by PCU
- Bespoke Items: Custom-made products specifically designed and manufactured for individual clients
Services & Goods
Service Description
Service and product descriptions on our website, catalogues, and brochures are illustrative. While we strive for accuracy, occasional discrepancies may occur in supplied goods or services.
Bespoke Services
For bespoke services and goods:
- You must provide accurate and complete information
- All specifications must be confirmed before manufacturing begins
- Custom items cannot be returned or exchanged unless defective
Availability
All services and goods are subject to availability. We reserve the right to limit quantities and discontinue products without prior notice.
Modifications
We may modify services to:
- Comply with applicable laws and regulations
- Meet safety requirements
- Improve treatment outcomes
We will notify you of any material changes before implementation.
Client Responsibilities
Your Obligations
You agree to:
- Cooperate fully in all service-related matters
- Provide complete and accurate information required for service delivery
- Obtain all necessary consents for treatment (unless otherwise agreed)
- Follow all care instructions and treatment protocols
- Attend scheduled appointments or provide minimum 48-hour notice for cancellations
Client Default
Failure to comply with these obligations constitutes client default, which may result in:
- Suspension of services until the issue is remedied
- Additional charges for rescheduled appointments
- Immediate contract termination for continued non-compliance after written notice
Orders & Contract Formation
Order Process
Website descriptions and quotations do not constitute contractual offers. We reserve the right to:
- Accept or reject any order at our discretion
- Delay orders due to availability or other factors
- Request additional information before processing
We will communicate promptly regarding any order issues.
Contract Formation
A binding contract is formed when:
- We send a confirmation email accepting your order or service request
- You attend your appointment (physical or virtual)
- Payment is received and processed
Payment Requirements
Payment Terms
- Full payment required before commencement of services or goods supply
- Quotations valid for 30 days from issue date
- All account payments must be current before service commencement
- We reserve the right to decline services for outstanding payments
Cancellation Policy
- Minimum 48-hour notice required for order cancellations
- Late cancellations may incur charges as specified in your quotation
- Bespoke items cannot be cancelled once production has begun
Accepted Payment Methods
- PayPal
- Bank card (debit/credit)
- Cryptocurrency
- Other approved digital payment methods
- No VAT is added to our fees
Contract Variations
Due to the bespoke nature of our services and goods, no changes are permitted after contract formation unless:
- Mutually agreed in writing by both parties
- Required for medical or safety reasons
- Necessary to comply with legal requirements
Product Conformity & Support
Quality Standards
We guarantee that all goods supplied will be:
- Of satisfactory quality and fit for intended purpose
- Compliant with your agreed specifications
- As described in our documentation
- Safe and compliant with relevant regulations
After-Sales Service
12-Month Support Period
We provide comprehensive support for 12 months post-delivery, including:
- Necessary adjustments to ensure proper fit
- Technical support and guidance
- Replacement of defective components (excluding fair wear and tear)
Post-Warranty Period
After 12 months, adjustment and repair services remain available at standard rates.
Liability Exclusions
We accept no liability for defects resulting from:
- Fair wear and tear
- Willful damage or negligence
- Failure to follow care instructions
- Misuse or abnormal conditions
- Unauthorized alterations or repairs
- Third-party actions or interference
Complaints Process
We welcome feedback and handle complaints professionally:
How to Complain
- Contact PectusConnectUs Management via email at pectusconnectus@gmail.com
- Include your order reference and detailed description of the issue
- Attach any relevant supporting documentation or images
Our Response
- We acknowledge complaints within 2 business days
- We work collaboratively to find reasonable solutions
- We follow HCPC standards of conduct: https://www.hcpc.uk.org/aboutregistration/standards/standardsofconductperformanceandethics/
- Complex issues may be escalated to senior management
Limitation of Liability
Our Liability
We accept responsibility for:
- Foreseeable loss or damage from our breach of these terms
- Negligence in our professional services
- Defective products under consumer protection laws
Exclusions
We are not liable for:
- Unforeseeable or indirect losses
- Loss of profit, business interruption, or business opportunity
- Losses from commercial, business, industrial, trade, craft, or professional use
- Data loss (except as covered by our Privacy Policy)
- Consequences of client non-compliance with treatment protocols
Consumer Rights
Nothing in these terms affects your statutory rights as a consumer.
Data Protection
We process your personal data in accordance with:
- Data Protection Act 2018
- General Data Protection Regulation (GDPR)
- Our Privacy Policy (available at pectusconnectus@gmail.com)
Data Usage
Your data is used exclusively for:
- Service and goods provision
- Payment processing
- Communication regarding your treatment
- Other purposes as detailed in our Privacy Policy
Your Rights
You have the right to access, correct, and request deletion of your personal data. See our Privacy Policy for full details.
Patient Consent
Consent Requirements
By attending your appointment or accepting delivery of goods, you consent to:
Treatment & Services
- Orthotic treatment as detailed by PectusConnectUs staff
- Treatment by appropriately qualified and experienced personnel
- Ongoing discussion opportunities before, during, and after treatment
Information & Communication
- Information sharing with relevant specialists (unless you object via pectusconnectus@gmail.com)
- Communication via phone, email, text, or WhatsApp
- GDPR-compliant personal data storage and processing
Documentation
- Photographs/video for orthosis design, medical notes, training, and publicity (as agreed)
- X-ray usage for orthosis design, medical notes, training, and publication (as agreed)
Understanding & Acknowledgment
You acknowledge that:
- No guarantee of treatment outcome is provided
- Full treatment costs apply once commenced (no refunds except as required by law)
- Photographs/video may be used as specified in your consent
- Data processing follows GDPR regulations
- You may withdraw consent for future processing at any time
Special Provisions
For patients under 18 or unable to provide consent, a parent or legal guardian must provide all necessary consents on their behalf.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms & Conditions from time to time. We will notify you of any material changes by:
- Email notification to your registered email address
- Notice on our website
- During your next appointment
Contact Information
For questions about these Terms & Conditions, contact:
PectusConnectUs
25 Hatton Lane
Northwich, Cheshire, CW8 1JY
Email: pectusconnectus@gmail.com
Final Confirmation
By proceeding with your order, attending your appointment, or accepting delivery of goods, you confirm your agreement to:
- These Terms & Conditions
- Our Privacy Policy
- Our Safety & Warnings
- Consent to treatment and data processing as outlined above
These Terms & Conditions complement our Privacy Policy and together form your complete agreement with PectusConnectUs.